Third Line Service Desk Analyst

Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: · 150 PCs and laptops many not office based. · Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. · Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: · Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. · Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. · Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. · Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. · Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies · To manage Internet Service Providers and inter-site connections · To react to system alerts and trouble shoot, act upon or escalate as appropriate. · To lead the roll-out of new applications, testing and evaluating new applications. · To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. · To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: · Proven experience in a similar role leveraging 365 and Entra technologies. · Experience working to SLAs. · In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. · Knowledgeable in network and server administration and support. · Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. · Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful