Senior Account Manager

Due to continued growth and success, DBM (Coventry) Ltd, is seeking to recruit a full-time Senior Account Manager, based at our direct mail, print management and fulfilment service centre, Coventry CV6.The successful applicant will be a customer focused, professional individual, preferably with previous experience in the Print industry, with emphasis on print and direct mail. Either working directly with a printer or involved in Print Management / Procurement, who is able to complete the following duties, with speed and precision:  Key Responsibilities: · Build and maintain strong client relationships with multiple stakeholders, to include key client representatives, business end users, designers, suppliers, production and operations teams. · To ensure all telephone calls / emails are answered timely and in a professional manner, acting as a focal and information source for general / bespoke print management enquiries. · To prepare and supply clients with written quotations for general / bespoke print management requirements, in line with company policy. · To liaise with designers and suppliers to create bespoke artwork / products, for client sign-off. · To process general and bespoke print management official orders in a timely manner, in line with company policy. · To track client orders, ensuring they are delivered within agreed timeframes, and client promptly informed of any anticipated delays. · To ensure client concerns (for example, damaged delivery complaints) are dealt with both effectively and timely and communicated accordingly. · To manage online ordering system including enquiries made by phone/email, also to update the master order sheet, warehouse fulfilment sheets and purchase any stock required. · To handle any packaging requirements for the business and ensure stock levels are maintained. Experience, Knowledge and Skills · A minimum of three years Account Management experience with previous experience in the Print industry either working directly with a Printer or involved in Print Management / Procurement Key Personal Characteristics: · Quality – Desire to deliver quality outputs, with clear client focus. Ability to read and follow instructions accurately and consistently and to follow company quality procedures and checks. · Attention to detail – Eye for detail and ability to spot potential problems before they occur. Complete work without need for checking and to deadlines, strive for high standards. · Attitude – Enthusiastic, highly motivated, good work ethic, flexibility to tasks, desire to learn, accept ownership and responsibility within given levels. · Communication – Excellent communication and problem solving skills, ability to liaise with and communicate instructions and requirements to team members. · Teamwork – Highly enthusiastic team player, with positive team attitude. Resilient with the ability to work under pressure. Exceptional time keeping. · Data Security - Strong commitment to treat all client data as strictly confidential. · Technical - Good all round MS office capability with emphasis on Microsoft Excel. Experience of mail merge and working with pdf artwork advantageous. · Education/qualifications - Good level of literacy and numeracy. · Self-Management, Organisational and Project Management skills. In return we offer: · The fantastic opportunity to work in a fast-growing, successful, Print Management, Direct Mailing and Fulfilment service centre alongside a fun, friendly and talented team, that take pride in delivering great results. · Competitive salary, subject to qualifications, experience and working knowledge. · Auto enrolment pension scheme. · Branded company uniform (optional) and ongoing training and personal development. Job Type: Full-time Salary: From £35,000.00 per year Benefits: Company car Company pension Free parking On-site parkingSchedule: Monday to FridayEducation: GCSE or equivalent (preferred)Experience: Account management: 3 years (required) sales: 1 year (preferred)Work authorisation: United Kingdom (required)Work Location: In person