Helpdesk Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Service Desk Coordinator to join our team based in Burgess Hill. We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen! As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With CBRE, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been. The Workplace Service Desk Coordinator is actively involved in the daily operations of our offices and are at the forefront of delivering a positive workplace experience. In this role, you would provide exceptional service and support personal productivity, and organizational effectiveness. This role is site based and may depend on client requirements which vary from time to time. As part of a wider "front-of-house" team, the Workplace Service Desk Coordinator is responsible for creating a supportive and comfortable atmosphere by assisting the CBRE Facilities and Workplace Experience teams in managing and supporting all colleague facing services. Key Responsibilities: Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Support with Community Engagement events. Facilities Service Desk & Work Task Management. Parking & Commute. Reporting. Office Supply Management. Moves, Adds & Changes. Support with Workplace onboarding. Car Parking Management. Responding to colleague queries. Responds to colleague service requests, enquiries and complaints promptly with accurate and thorough information according to the specific request. Provides coordination and support for delivery of the solution to ensure a positive colleague experience. Receives all incoming calls, emails and SLACK messages from colleagues, support teams and key stakeholders and dependent on the nature of the request is responsible for directing it to the most appropriate channel, raising a work order or simply helping the colleague with information. Maintains awareness of the workspace. Raises housekeeping and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers on behalf of other team members (e.g. Facilities, Space Management, Housekeeping and Workplace Experience teams). Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested. Follows security and emergency procedures as defined for the properties. Responds to emergency situations in a calm and efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Collaborates with vendors who provide services and goods. Assists in the completion of the Service Business Continuity plan. Willing to support the first aid and fire warden requirements with the completion of recognized trainings. Managing all car parking related queries and parking management in our Sussex Campus. Provides support for the Workplace Experience team as directed, including, meeting coordination, office and workplace experience equipment care, and supply management. Manage the colleagues request through outlook and slack. Responds to customer requests and complaints regarding Workplace Experience services in timely manner. Contact relevant personnel for troubleshooting complex issues. Help to coordinate enterprise-wide initiatives. Tracks questions and responses, provide feedback to respective parties with frequently asked questions or additional support colleagues may need. Promote/market events internally to drive colleague engagement. Be a local expert and a gateway for colleagues to connect with the surrounding community. Build a portfolio/network of local contacts (food, arts, culture etc.) Stay abreast on news and events in the region and share them with colleagues. Support supervisors in capturing data for all reporting and budget and accounting reconciliations. Act as first point of contact for all colleagues regarding site, services and amenities information. Will direct colleagues to appropriate team if unable to solve/support/triage. Build and maintain strong working relationships with key business users, colleagues and support bodies in order to provide a professional customer service approach. Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spirit.Essential Skills Education and Experience NVQ level 2 or Diploma in any discipline required. A minimum of 2+ years' of front desk, concierge, switch board, helpdesk, customer service or other hospitality experience is preferred.Communication Skills Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine checklist reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.Behavioural Requirements Customer Service: ability to meet and strive to exceed the needs of internal and external customers by producing quality work and service Drive for Results: able to go the 'extra mile' to achieve tasks, objectives, and targets Demonstrates good attention to detail across all areas of work Teamwork: able to work together with colleagues to pool skills, ideas and resources to achieve objectives and resolve problems Initiative and Problem Solving: able to take ownership of area, accepts issues and follow up with actions to rectify Planning and Organising: able to work to important deadlines and manage time effectivelyOther Skills and/or Abilities Fluency in English - this role requires daily communication, both written and verbal, in English, therefore the spoken and written fluency is necessary Strong skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key. Be punctual and respect of the deadline for any inquiries About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Acquisition Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA