Customer Success Manager

My client is a leading provider of digital transformation solutions into the public sector space. They are seeking a Customer Success Manager committed to cultivating lasting client relationships and driving satisfaction. Key Responsibilities: * Take ownership of designated clients, serving as their proactive advocate. * Collaborate closely with sales pod and account managers to ensure client needs are met and revenue targets achieved. * Lead efforts in customer retention, issue resolution, and identifying upselling/cross-selling opportunities. * Conduct regular customer review meetings and benefits realisation sessions to track and communicate solution outcomes. * Work with marketing to leverage client successes for case studies, testimonials, and PR initiatives. Requirements: * Couple of years+ in customer success or account management or possibly even project management, within tech/digital sectors. * Proficiency in CRM administration, preferably with Salesforce. * Ability to build rapport across various levels of seniority and departments. * Passion for leveraging technology to drive solutions and solve problems. This role requires someone with a bit of sales ability, although this could be considered soft/relationship sales. It also requires someone with strong administrative skills – who is super organised. There is scope to progress into an account manager in time within the business if desired. Location and Compensation: Hybrid role with three days in Woking, Surrey, and two days remote. £30,000 to £40,000, plus commission tied to performance metrics, circa £50,000-£60,000 with OTE