It Support Technician

Do you have 2 years’ experience in IT? Do you know the MSP market and want to work with a market leader? My client is a UK market leader in their field and due to company expansion, they are seeking to recruit a new IT Support Technician to join their team. They are looking for an individual who is hungry to learn, has a passion for technology and an analytical mind. Key Responsibilities: * Technical assistance, such as proactive monitoring, problem-solving, and security operations. * Assistance with customer projects, including remote and on-site assistance for new installs and deployments. * Finishing up planned updates and maintenance. * Overseeing and assisting with internal systems. * Cooperating closely with the first-line support team to address customer concerns when they become more serious. * Manage third-party suppliers. About you: * Previous experience in an IT Infrastructure Support role, ideally within a MSP environment. * Customer service-focused and able to communicate effectively with customers at all levels. * Strong communication skills, and ability to communicate technical information at all levels. * Motivated, positive attitude and comfortable working in a team or alone. * Good work ethic and a flexible approach to working hours due to the demanding business environment. Benefits: * Daily fruit and breakfast. * Flu shots. * 25 days of vacation time in addition to (FTE) bank holidays and your birthday. * A free Perk Box discount subscription and wellness app Please contact Daniel at i2i Recruitment for IMMEDIATE consideration! If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance