Senior Housing Officer (Home Ownership)

Senior Housing Officer (Home Ownership) Bedford (Hybrid) £36,000 per annum including car allowance Permanent 37 hours per week (Monday to Friday) We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed. What you will be doing: * Engaging with customers internally and externally to improve key areas of Home Ownership housing management * Maximising income collection of rent, service charges and major works invoices * Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice * Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide * Supporting the management and delivery of specific projects and lead on smaller projects We’d love to meet someone with: * Excellent customer service skills putting the customer at the heart of what we do. * Experience of tenancy/lease and neighbourhood management * Knowledge of Lease and Home Ownership products * Strong negotiation and influencing skills. * Exceptional problem-solving skills and decision-making * Excellent time management and organisational skills IT literate and ability to adapt to new software. * Excellent numeracy skills and an ability to understand, analyse and manipulate information and data * Ability to work in isolation away from colleagues * Ability to deal with confrontation. Due to the nature of the role a full driving licence and access to a vehicle is required Amongst what we offer you is: * A competitive salary * 28 days holiday PLUS Bank Holidays * A generous contributory pension scheme * Private health care * Free life assurance * Access to an extensive suite of wellbeing services and tools including a digital gym * Opportunities for learning and development * Discounted gym membership * Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 30th April 2024 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible