Customer Complaints Advisor

Elevate your career trajectory with a pivotal role at a prestigious organisation seeking a Customer Complaints Advisor. This full-time position, based in a dynamic and collaborative work environment in Hinckley, offers a chance to showcase your adeptness in managing intricate issues and to contribute significantly to the company's success. As the cornerstone of the Director Relations team, your week will be structured around a Monday to Friday schedule, with 37.5 hours dedicated to fostering strong relationships and ensuring the highest level of satisfaction among the company's esteemed directors. This role is not merely a job; it is a chance to become an integral part of a professional family where your contributions are recognised and valued. There are no qualifications required for this role, however the ideal candidate will possess a minimum of two years' experience in customer service, demonstrating a track record of confidently navigating complex problems with poise and diplomacy. Proficient in IT along with exceptional communication skills, both written and verbal, will enable you to interact effectively with a diverse range of individuals, including senior executives. In this role, your ability to think on your feet and provide solutions will be paramount. A keen eye for detail and the capacity to work autonomously are essential, as is the ability to maintain composure under pressure. Your proactive approach to problem-solving will be instrumental in maintaining the company's reputation for excellence in director relations. Responsibilities will include: -        Build and nurture relationships with valued customers -        Handle escalated complaints addressed to directors -        Provide customer-centric solutions to complex problems and disputes -        Maintain a solutions-oriented mindset -        Possess profound product and service knowledge -        Manage multiple enquiries simultaneously -        Prioritise tasks efficiently -        Collaborate with colleagues for consistent service delivery and continuous improvement. -        Understand relevant consumer rights legislation By joining this team, you will benefit from a supportive work environment that encourages professional growth and development assisted with relevant training. Permanent position salary £24,750 - £26,000 DOE Benefits including: 31 days holiday (including 8 bank holidays) Healthcare Scheme Preferential PCP Car/Van Leasing Scheme Employee Assistance Programme Staff Discount Scheme Perkbox – retailer discount app Training and Development Refer a Friend Scheme Pension Scheme Service Recognition Scheme If you are ready to take on this challenging yet rewarding role and believe you have the skills and experience to excel, please submit your application or email your CV to Look forward to hearing from you