Customer Care Technician

We are currently looking to recruit a Customer Care Technician to join a well-established housebuilder based in Warrington. You will be responsible for carrying out the remedial work on recently purchased properties. Patch Plastering, Paining, Hanging Doors etc. Ideally you will from a joinery background, but a good all-rounder is what’s required. Although the office is based in Warrington, the developments are around the Manchester, Liverpool, and Warrington area. Responsibilities * To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit * To complete works to a high standard of quality in line with NHBC/LABC * To review defects lists and procure any materials required prior to customer appointments * To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through * To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors * Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated * Maintain accurate records on the Defects Management System * To organise and prioritise workload Skills Required * IT Literate * Excellent written and verbal communication skills – engaging with customers, suppliers, partners * Pro-active approach with the ability to work independently and as part of a team * Good practical experience within all aspects of the building industry * Basic knowledge of carpentry/bricklaying and plastering / drylining and all finishing trades * Resilient personality and able to maintain a professions image * Ability to organise and prioritise effectively * Current driving licence Please contact Hamlyn Jones or apply direct to this advert for further information