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Neighbourhood Impact Officer


Neighbourhood Impact Officer Location: Walsall, Birmingham Salary: £25,675 - £27,203 per annum The Vacancy Contract: Full Time, Permanent, 37 hours per week Closing Date: 19 April 2024 Interview Date: TBC We have an exciting opportunity for a Neighbourhood Impact Officer to join our Neighbourhood Services – Impact team. In this role, you will ensure that our estates are kept to a high standard by working to targets and carrying out regular inspections to ensure that they are being kept clean, clear and are in good repair. Main job responsibilities: * Deliver a scheduled, responsive and project-based service whilst promoting a culture where customers respect their community and neighbourhoods. * Achieve neighbourhood and community improvements that enable local people to enjoy the place in which they live. * Maintain and improve neighbourhoods/housing estates, taking prompt and effective action to ensure that whg communities are a great place to live. * Take an active part in promoting and getting involved in community and resident engagement. * Assist in the provision of housing management and estate-based services. * Carry out minor repair work, ensuring the health and safety of whg customers. * Work in accordance with whg policies and procedures relevant to the nature of the role. We're looking for someone who has: * A full, clean driving licence with previous experience of driving a transit van. * The ability to undertake minor repairs. * The ability to communicate effectively verbally with internal and external colleagues. * Good IT skills which include the ability to confidently use all Microsoft Office applications. * Experience of dealing with customers face to face in one to one situations, and the ability to handle pressure, sensitivity and conflict in a calm and confident manner. What’s in it for you? In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. About us Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves. It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves. We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo. We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary

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