Customer service executive

The position of a Customer Service Executive in the electrical manufacturing sector requires an individual with excellent communication skills and a proactive approach to customer care. Based in Manchester, this role involves actively liaising with customers, resolving queries, and ensuring a high level of customer satisfaction. Client Details Our client is a well-established organisation in the small parts manufacturing & distribution sector. With a sizeable team spread across multiple locations, they have a reputation for delivering high-quality products and excellent customer service. They operate on a national scale and are recognised for their commitment to innovation and sustainable practices. Description Key responsibilities will consist of: Handling customer queries and providing timely solutions. Collaborating with the sales team to ensure customer satisfaction. Identify and assess customer needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Maintaining detailed customer records. Providing feedback to the management on customer issues and trends. Assisting in the development of customer service procedures and policies. Coordinating with other departments to resolve customer issues. Participating in customer service training and development programs. Creat engaged & sustainable with client relations in order to contribute to repetitive business & repeat custom. Contributing to the overall customer service team goals and objectives.Profile A successful Customer Service Executive should have: Exceptional communication skills. Experience within account handling, customer service or business prospecting. A proactive approach to customer care. Proficiency in using customer relationship management (CRM) software. Sales order processing skills. Ability within order inputting & invoice raising. Strong organisational skills. An ability to work effectively in a team and independently.Job Offer Basic salary starting at £22,550 Discretionary team performance-based bonus Progressional earning potential Career development progression into progressional routes Exposure to B2B industrial manufacturing competitive landscape Pension contribution 2x salary life assurance Basic holiday allowance + bank holidays Opportunities for professional development and growth