It Support Specialist

Endeavour has an exciting opportunity for an IT Support Specialist to join our client, a consultancy firm, based in London, providing a comprehensive array of professional services to fintech companies, online businesses and payment solution providers. Our client is looking for a confident IT support specialist with excellent communication skills to join their team. The role will offer opportunities to grow and take on more responsibilities in time. The primary focus of the selected IT Support Specialist will be to provide exceptional end-user support to our client’s users and executives, and to ensure that all staff-facing hardware and software requirements are met. Your responsibilities: * Provide comprehensive IT support for the efficient resolution of user-reported incidents and requests, ensuring related tasks are followed through to completion and resolved in a timely manner. * Identify potential system or process issues and escalate to IT Manager. * Build and maintain user systems such as laptops and virtual desktops, and manage all related accounts (Active Directory, Email, etc.). * Configure and maintain other office IT equipment such as video conferencing equipment, printers, routers, etc. * Complete projects related to the configuration and maintenance of all user-facing software and applications. This includes researching products and software and their features, providing user training, and managing access and permissions. * Continuously review and analyse all processes, procedures, tasks, and outcomes with the aim of making recommendations to improve upon them. * Document all work including standard operating procedures (SOPs) and contribute to our knowledge base as needed. * Provide excellent customer service, be a great communicator and problem solver, and use a high level of individual judgment to ensure customer satisfaction. * Manage multiple priorities in a high-pressure environment. * Continuously develop and improve your own technical aptitude. Skills and experience required: • 3+ years of hands-on experience in both user and systems support, or related IT roles. • Proven experience supporting a multitude of different operating systems and devices (Apple, Microsoft, etc.), as well as remotely located end-users and systems. • Experience with Apple and Microsoft device management MDM, SCCM) and device security/hardening. Apply and send your CV or get in touch for more info on this opportunity to join a great team