Contact Centre Manager

Contact Centre Manager Salary 40k Commission up to £1000 per month OTE of £52k This is an exciting opportunity for the right individual to join our team on our GI (General Insurance) department. Responsible for between 30 and 50 FTE + management team, you will spearhead a blend of both outbound Lead gen agents and experienced sales advisors, this will be on a 2-1 basis (two lead gen agents to every sales advisor) Responsibilities: - Responsible for all aspects of the day to day running of the contact centre including :- * Conducting Monthly 1-2-1s sessions with the management team (x2 at present) * Overseeing the delivery of staff health checks and monthly 1-2-1 sessions * Conducting coach the coach sessions * Completing call calibration sessions * Working with key stakeholders to ensure compliance scores are being delivered. * Creating succession plans in order to give opportunities across the department. * Responsible for the delivery of all operational sales targets including Leads/Sales and conversion. * Managing behaviours and thus maintaining a professional department in line with HR processes. * Ability to motivate via various initiatives keeping a fresh approach. * Proficient in Microsoft packages such as Excel etc * Understanding although in-depth knowledge not essential of dialler management systems * Competent in working on CRM systems. * Reporting directly to both Head of Sales and Operational Director This is a fully hands on role presenting a fantastic opportunity for the right candidate, giving the opportunity to own and develop to their own department forward