Customer Service - Freight

Would you like to work for a multi-national logistics operation? Customer Service – Road Freight The Customer Service Executive will ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the Road Freight Department. Main Duties and Responsibilities: • Weekly completion and sending of KPI Reports. • Ensure shipper’s commercial invoices have the required customs information. • Monitor weekly PODs outstanding. • Submit clearances with 3rd Party Brokers. • Maintaining log of customer claims. • Handle customer calls and deal with customer queries. • Track & Trace of inbound shipments. • Informing customer of transit times. • Must apply attention to detail and ensure accuracy of data input at all times. • Provide solutions and initiative and understand customer’s need to improve customer experience. • Ensure high customer satisfaction level to retain customers. • Manage daily complaints and ensure timely resolution. • Maintain good and appropriate records on customer management system. • Handle and assist escalated cases until customer is satisfied. • Maintain good relationship with all internal stakeholders to ensure all departments are aligned and updated. To be considered for this position, candidates must have previous experience working within freight preferably, road freight or transport logistics. Proven experience of using logistics and transport management systems would be advantageous