Helpdesk Supervisor

We have an exciting opportunity for a Helpdesk Supervisor to join our key clients facilities team at a critical site in Lewisham. This is a permanent full-time position working 40 hours per week from 8am to 5pm, Monday to Friday paying 32,000 Per annum.

The role:
Reporting to the General Manager
To provide an on-site effective and professional helpdesk service to throughout site.
Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers.
Monitor call activity and produce call volume reports.
Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover.
Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
Working 40 hours per week from 08:00 to 17:00, Monday to Friday

The person:
Experience in a FM environment in a similar role is essential.
Must have excellent customer service, communication and organisational skills together with a flexible approach.
Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures.
Must be proficient in Microsoft and have an excellent telephone manner, previous experience of Maximo or another CAFM system would be a plus.

If this position is of interest please send over an up to date CV to (url removed) or alternatively drop me a call for a discrete chat on (phone number removed).