78802 - Lead Field Engineer
This Lead Field Engineer will report to the Central London Area Manager and will work within Network Operations based in our London Shorts Gardens office. You will be a permanent employee.
You will attract a salary of 89,786 plus car plus inner London allowance and a bonus of 3%
If you are successful, you will need to undertake a medical and DBS reference check
Close Date: 03/05/2024
We also provide the following additional benefits
Central London Area is a team set up to meet the demands of high profile customers in predominately the Cities of London and Westminster and the London Borough of Southwark.
The team consists of
1. A 24 hour shifted fault response and repairs to 11KV and LV issues looking to achieve
An average time to site for LV issues of 30 minutes
Power on for HV issues in 60 minutes
2. A shifted Maintenance team to look after inspection and maintenance of the plant and equipment in central London.
3. A weekday team under the line management of the Infrastructure Day LFE responsible for making network enhancements, switchgear changes and other infrastructure projects.
You will work with the 24 hour shifted team to deliver the enhanced performance within the Central London area. This includes liaison with customers, network operations and control, supervision of field staff and the management of contractors. This will involve close working with the full-time Central London customer Liaison team, The London Network operations DCD team and distribution planners.
JOB PURPOSE:
You will help achieve Networks Branch and Company targets.
You will oversee the coordination and performance of many field engineers carrying out reinforcement projects within Central London. You will ensure works are carried out safely to time, cost and quality standards.
Ensure that customer service levels are maintained at the highest levels. This includes resolving escalated customer technical issues.
Dimensions
Staff: circa 8-10 Field Engineers (SAP and AP).
Manage projects from LV up to 11 KV. Turnover c 4M, Capital Programme.
Principal Accountabilities
Nature and Scope
You will be an experienced engineer with understanding of the business from an operational perspective. You will be an important member of the Operational team within the Area and must demonstrate intelligent balanced judgement in all matters, in particular those relating to people at all levels in our business An understanding of the range and type of both professional and trade skills that are essential in delivering the businesses objectives is required.
Additionally, the post holder must
Experience:
You will have both a high degree of experience in field engineering and be able to demonstrate commitment towards meeting business targets. You will be someone who inspires those you mentor, setting the highest of standards in all areas including professional conduct. We ask that you can liaise with other directorates within UKPN to problem solve and develop and implement new initiatives.
The base level qualifications/courses are as follows;-
To recognise the significance of this position you will also continue your professional development in engineering, safety, leadership and general management. You will therefore be encouraged to be a member of the IET.
Notes for candidates that do not satisfy all of the above requirements/qualifications
You should hold a NRSWA Supervisors certificate, and possess a clean driving licence.
You will be IT literate
Important Competencies:
Safety Management
Financial management and cost control
Change Management
Organisational skills
Leadership and communication skills
People Management
Customer Service Focussed
Project Management discipline
Relationship Management
Prioritisation & Decision Making skills
Negotiation skills
Incident Investigation and reporting