Inbound/Outbound Customer Telephone Service Advisor
Location: Lichfield - Hybrid
The Inbound/Outbound Customer Telephone Service Advisor role is one of the busiest and most important roles in our organisation.
You will be the first point of contact when speaking to our customer and booking their car in for Service/Repair.
You must have good listening skills with our valued customers over the telephone whilst also ensuring customer satisfaction levels are outstanding.
Therefore, we expect excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be enthusiastic and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.
Your role includes but is not limited to:
Maximising Profit per Telephone Call through:
Person Specification
Must Be
Team player
Highly Motivated
Target driven
Adaptable
Focused
A quick learner
Ability
Multi-task efficiently
Use their own initiative
Work well under pressure
Succeed in a sales environment
Demonstrate a strong work ethic
Good with IT
Must Haves
Excellent customer service skills
Excellent communication skills
Excellent customer focus
Ability to smile over the phone
Outbound calls
1 Link & Online Bookings
Answering Machine
Live Chat
Please email for further information