Cloud Technical Specialist

Cloud Technical Specialist Our client, a highly respected and specialist IT and telecoms provider are seeking an experienced Cloud Technical Specialist to join and lead their established and expanding Managed Services Cloud Team The ideal candidate will be a highly motivated self-starter able to direct self to consistently meet challenging targets, adaptive, flexible and dynamic. They will also hold the ability to influence others to generate positive outcomes and to coach and mentor effectively to achieve high standards Engaging with and supporting other Customer Technology Services teams in the delivery, operation and support of Customer Solutions & Services in relation to Cloud & Network products and services, you will be assisting in the delivery of effective, timely and high quality services and support to customers, cloud services and internal management systems In addition you will hold the responsibility to provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Cloud & Network products and services in line with agreed KPI’s & SLA’s Working closely with the Head of department to identify individual development opportunities, mentoring & coaching the team as necessary and creating a highly efficient, engaged, and motivated team, excellent leadership motivational, interpersonal and communication skills are desirable Experience in a Managed Services Provider is desirable as is experience in customer facing role requiring a high level of individual responsibility, sound business judgement and where an aptitude for improving customer satisfaction was successfully demonstrated Ideal technical knowledge: * Knowledge of service management concepts * Knowledge of architectural framework concepts and implementation * Experience working with Public Cloud platforms & infrastructure * Knowledge of L2/L3 networking concepts, routing protocols and implementation * Knowledge of Firewall configuration * Advanced knowledge of Microsoft & Linux server & desktop operating systems * Knowledge of scripting & automation This is a exciting opportunity to join a company with a reputation for consistently delivering high quality products and services who value their team and support and encourage development and progression Relocation packages are available Attractive salary and incredible benefits including flexible working