Housing Officer

Housing Officer Location: South London Salary: £17.95 – £22.89 per hour Duration: Temporary - Potential to go perm after 6 months Our client, a housing association, based in South London are looking for an interim Housing Officer to provide a resident focused housing service to their tenants, in the South London area. This is an interim post, but there is the potential for this role to go permanent. What will you do in the role? * To provide and deliver an efficient and effective generic housing management service to the organisation’s customers, helping them to maximise their income and maintain their tenancies, including their rent accounts. * To maintain relationships with customers by providing excellent management services, delivering the Engagement Action plan, involving the customer in everything you do (Resident Voice) and working with the Customer Panel and estate champions. * To provide advice on Universal Credit and other welfare benefit entitlements and be responsible for delivering housing services, including Tenancy Management, Voids, Estate Services and ASB. * To minimise complaints, and increase satisfaction * To investigate subletting and tenancy fraud Who would excel in this role? * Sound knowledge of best practice in management of income recovery, debt counselling and housing management * Knowledge and understanding of: Social Housing Regulation Act, Building Safety Act, Welfare Reform, The Leasehold Reform Act and any legislation related to the properties managed * Knowledge of current housing legislation, good practice and ability to keep abreast of forthcoming legislation This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business. If you are interested please give Kelly Power a call on (phone number removed)