Compliance & Quality Assurance Advisor

Basic salary £35,500 per annum (+15% bonus) Hybrid working Excellent benefits including private medical care, 28 days holiday + bank holidays, & cycle to work schemesWe have partnered with a well-known business who are looking for a Call Centre Quality Assurance Analyst to join their team on a 12 month FTC in their Bristol offices. This is an excellent organisation who support people with disabilities to have a more independent quality of life. What you'll be doing Monitoring calls and emails to ensure they follow data protection  Grading calls to ensure they align with company compliance  Analysing and reporting data trends Coaching and training the team where necessary  Ensuring the team provide a positive process for customers What you'll need to apply Previous Quality Assurance experience within a contact centre or a customer service environment Excellent communication skillsWhat you'll get in return for your talents Basic salary of £35,500 Performance bonus of up to 15% Electric Car / Cycle to work scheme Flexible working model – 3 days office, 2 days home Funded private medical care 28 days holiday PLUS bank holidays 15% non-contributory pension Discounted gym memberships, volunteering days and much more!What next  Hit apply or contact Jess directly