Charity Retail Coordinator

Job Description Utilise the framework in place to deliver excellent customer service, but be proactive in making adjustments as we learn and grow Oversee the logistics of the service and support the companions to enable excellent customer service Oversee the visual merchandising and stock processing in our shops and warehouses Work with the Marketing, Events & Comms Coordinator to maximise the marketing potential of our stock and shops Manage all paperwork relating to this service and pass on to the finance team Oversee all health and safety relating to this service with support from your line manager and the Site Development Manager Work with the retail team and companions to carry out property clearances in the most effective, organised and safe way possible Work with the support team to ensure the team of companions receive additional training that will support their life opportunities and move on pathways Oversee the small recycling area on site ensuring all items are broken down and sorted properly and that all items for resale are stored appropriately and moved out into the shops Essential Previous retail experience Experience of waste disposal and the associated legislation Computer literate and comfortable with technology Understanding of manual handling Administrative skills Customer service skills Good communication skills Able to drive a 3.5 tonne van Full clean driving licence, with own car Desirable PAT testing trained preferable but not essential An understanding of working with vulnerable people Understanding of project development Experience in the charity retail sector Advanced cleaning certification To be able to deliver training to companions, staff and volunteers Experience in maintaining professional boundaries Emmaus Package Salary of £26,000 per annum Working Hours – full time hours are 40 hours per week, a 5-day week over Monday to Sunday Flexible Working – Options available, subject to the requirements of individual roles Annual Leave – 25 days per annum, plus bank holidays Pension – Stakeholder pension Training & Development – Individually tailored induction, training and development Employee Assistance – a 24/7 employee assistance scheme is available