Defects Inspector

Our client is seeking to hire a Defects Inspector on an interim basis to support the onboarding of acquisition properties. Client Details Our client is a leading Housing Association based in North West London. Description The key responsibilities: · Review and triage defects reported by customers to determine the best route of resolution either through repairs service. · Maintain records of reported defects to ensure they have been resolved satisfactorily inline with both external and internal SLA's. · Work closely with the Defects Coordinator to offer technical advice, guidance, and support when communicating defects and action plans with repairs service, and customers. · Work with customers to obtain further details for reported defects and repairs so these can be triaged correctly. · Support customers to understand their new home and the equipment in it, through way of home demonstrations and easy to follow step by step guides. · Manage the day-to-day performance and relationships with operational team, customer service team, and sub-contractors to ensure defects are completed efficiently and satisfactorily for customers. Profile The successful candidate: Experience and knowledge working with new build properties Strong ability to manage relationships with external stakeholders, including the developer Technical knowledge and experience managing and resolving defects within new build properties Experience reviewing and auditing O&M/H&S files Basic technical understanding of Mechanical and Electrical equipment, passive and active fire safety systems, MVHR and HIU's An understanding of the Building Safety Act 2022 Experience using asset management portals such as Connect, QL, PIMMs and Hilti A good understanding of the development process and how new homes are constructedJob Offer What is on offer? 9 Month Contract £40,583 salary Hybrid working 25 days + bank holidays annual leave Buy/Sell up to 5 days of annual leave per year Immediate start