Customer Service Specialist – Tender Repair Sp...

We have an exciting job opportunity for a The Customer Service Specialist / Tender Repair Specialist to join our Heathrow Team in Colnbrook. Purpose The Customer Service Specialist/Tender Repair Specialist provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to general Maintenance Operation support, Delivery Operations support, and Sales Support. The Customer Service Specialist-TRS may also specialize in an area of support, namely Public Tenders, Repair Tendering, Customer Reporting, PR/PO creation and Fleet Management, or 3rd Party Inspections. You will mainly interact with salespersons, supervisors, field technicians, KONE Customer Care Organization and Shared Service Centres (SSC.) Specialized admin and support tasks: Repair Tendering specialist activities * Receives sales lead(s). * Validates the lead and fills any missing information. * Convert the lead to an opportunity. * Run list of approvals for the client. * Raises requisitions for parts and labour. * Identify and raise quotes. Identify supplier, create opportunity in systems, Maximo, Salesforce. * Develops strong relationship with operations to ensure the accuracy of information. * Closes down the work order in Maximo, Salesforce. * Completes works tracker and tick off from Insurance Tracker. * Volume based role, customer calls and Quote Volume’s * Reporting. * Note taking at meetings and repay info back to teams. * Administrative tasks for site managers. Skills and experience required: * Previous office-based sales experience is beneficial. * Understanding of targets and managing sales funnels and results is desirable. * Experience in managing quotes is desirable. * The ability to influence and negotiate. * Good customer service experience. * Handling customer questions & inquiries. * Can-do attitude and ambitious. * Flexible working mindset. * Good written and spoken English. * Good IT skills. Including advanced Excel. * Knowledge of SAP, Salesforce & Maximo is desirable. Training will be provided. Though based at our Heathrow office there will be some meetings held at our Barking or Clapham office. Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Quarterly Commission, Kone Discounts and Hybrid working after probation period