Customer Service Advisor - Hybrid Working

Customer Service Advisor We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton. Our client’s Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate. Key responsibilities will include: * Undertake an initial on the spot risk assessment and make quick decision to resolve a call * Work to set quality standards, targets and service levels * Maintain accurate records by logging and tracking all calls in the CRM system * Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work * Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem * Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary * Delivering and maintaining team performance targets Key requirements: * Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach * Have a strong sense of ownership and take pride in your work * Be well organized and able to work under pressure * Have excellent attention to detail * Have good IT systems knowledge Benefits: * 25 days annual leave plus Bank Holidays * Holiday purchase scheme * Private medical insurance * Company pension scheme * Discounts/Cashback/Offers on days out, restaurants, gym memberships, high street shops etc * Employee discounts on company products * Long Service Awards By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent