Membership Services Administrator

Job Title : Membership Services Administrator
Location: Luton
Hours: 34 hours per week - 9 am-5 pm, Mon-Thursday, and 9 am-4 pm Friday
Pay: DOE 13.50 - 15.50 Ph
Job type : Temp

Manpower is pleased to be recruiting on behalf of our client, a Union organization. They are seeking someone to join their team in Luton on a temporary basis.

Main Duties

To provide secretarial and administrative support within the Region, to the regional officers of the district and deal with enquiries from the Branches, Shop Stewards, and members accordingly.

Responsibilities

• Answer queries and provide assistance.
• Process membership applications and keep membership data up to date.
• Administer member direct debit applications/changes.
• Administer Union benefits - process claim forms, including Driver Care applications, check eligibility, pursue arrears of contributions, follow-up where necessary.
• Organise and administer Legal services to members on employment tribunals, personal injury claims, summons, CICA, free hour advice and surgeries and free wills.
• Collect cash subscriptions and arrears (e.g., ensure collection is made prior to payment of benefits, especially Legal).
• Provide assistance for local delivery of education services.
• Answer queries and provide assistance.
• Maintain databases and run regular reports as required using Word and Excel programmes.
• Ireland only: act as Branch Secretary and process Christmas commission payments).
• Provide full secretarial / administrative support as required - diaries, meetings, minutes etc. Provide organisation support for the officers generally.
• Provide administrative assistance to Organising Teams, as required and as detailed in the Organising protocol.
• Answer telephones in a courteous and helpful manner.

Experience Required

• Previous office experience in a secretarial and administrative capacity
• Competent use of all Microsoft Office applications with a minimum standard of Advanced Excel and Advanced Word qualifications are essential criteria.
• Good interpersonal skills, the ability to communicate with people at all levels.
• Discretion and the ability to work to a high degree of confidentiality.
• Awareness of security issues relating to cash handling etc.
• Ability to work under pressure and meet deadlines.
• Working knowledge of office systems and procedures
• Experience of taking minutes at meetings.
• Excellent numeracy skills.
• Ability to extract statistics from computer records and produce reports.

Desirable but not essential

• Understanding of the principles of Trade Unions representing working people

Please note that you will be required to attend training at Moreland St for the first two days. The company will cover the cost of travel.