We are currently looking for a Hotel Reservations Supervisor to join our team in South Kensington on a temporary basis from April - October 2024
Salary:
37,977 annually
Purpose of the Post
The Reservations Supervisor will be responsible for optimising bookings and occupancy for Commercial Summer Lettings (CSL). To manage the temporary reservations team in delivering high quality guest experience. To maximise revenue and profit of accommodation provision through effective systems, pricing and inventory management.
As Reservations Supervisor you will oversee the reservations team, a central hub for all enquiries coming into the business. Our reservations team are the first point of contact for our guests. You will drive and optimise bookings, manage client enquiries and requests, and oversee the team to ensure excellent customer service skills and exceptional attention to detail.
The Reservations Supervisor will train the Temporary Reservation Sales Agents and provide consistent support and development during their contracted period.
Assist the Accommodation Sales Manager and the Product and Revenue Specialist in the day to day administration of booking extranets, retail and allocation systems to ensure up-to-date availability to sell our summer accommodation.
Support the Accommodation Sales Manager with forward thinking and planning, to grow the department and meet targets.
Maintain a good relationship with internal and external clients and suppliers.
Report to the Accommodation Sales Manager activities, challenges, business trends and opportunities to increase revenue and brand awareness.
The ideal candidate will have the following: