IT Desktop Support Engineer

Role: IT Desktop Support Engineer Sector: Education Group Location: West London - Fully Onsite Package: Up-to £32,000, 24% Pension Overview: An Education Group based in West London is growing its IT team to manage the increasing volume of users, tickets, project work, and more! This role provides a brilliant opportunity to work with cloud platforms, applications, servers, desktops, network equipment, deployment tools, and much more!! Benefits: Excellent Holidays / Formal Training / 24% Pension / Career Progression / Flexible Hours Key Responsibilities: * Provide technical support to end-users, including troubleshooting hardware and software issues. * Install, configure, and maintain Windows OS (Windows 10 & 11) * Office 365 administration - User account setups & support, licencing, on/off boarding * User administration through Active Directory and Group Policy * Set up and maintain printers, scanners, and other peripheral devices. * Manage and support mobile devices (e.g., tablets, laptops) within the organization. * Deploy and manage applications using Intune/Endpoint Manager and SCCM * Collaborate with IT team members to implement new technologies and solutions. * Document support activities, including resolutions and troubleshooting steps. * Assist with basic network support tasks, including connectivity issues and network troubleshooting. Requirements: * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * Proven experience in desktop support or a similar role. * Strong knowledge of Windows operating systems (Windows 10/11) and Office 365 applications. * Experience with hardware setups, including desktops, laptops, printers, and peripherals. * Basic understanding of networking concepts and protocols. * Familiarity with mobile device management (MDM) solutions, for eg., Intune or AutoPilot * Ability to troubleshoot technical issues and provide timely resolutions. * Excellent communication and interpersonal skills. * Ability to work independently and collaboratively in a team environment. * Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus. HOW TO APPLY: Click appply ASAP to be considered for interviews --- Interviews are being held as of 09/04/24 In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy