Training Operations Manager

We are looking for a Training Operations Manager to join us at our Birchwood office. The purpose of this role is to ensure market share growth with the primary objective to grow our IPAF UK market share to 15%, and to support the growth and overall revenues in line with business goals, as well as developing and expanding our offering. In this role you will manage and lead the training team leaders, senior training instructors, training instructors, external training instructors and third-party providers throughout the UK.  Key Tasks  Be an ambassador for quality health and safety including the well-being of customers where required  Ensure all courses are carried out to the criteria required by external training bodies  Drive compliance of paperwork as required by external training bodies  Set the standard of ethics, behaviour and attitude required in the workforce through demonstrating best practice and commitment to company values  Promote continuous improvement in all areas using and sharing best practice  Manage performance and ensure appraisals are carried out and followed through  Ensure company information is communicated effectively to the workforce  Provide training sales support where required  Manage customer complaints effectively, identify trends and develop robust improvement plan framework to engineer out continuing issues  Work with the regional operational stakeholders to drive improvements in quality of training facilities and equipment used for training course delivery  Responsible for ensuring all trainers attend relevant training courses and are up to date with certifications Communicate with external bodies to ensure standards are followed and maintained  Support the Customer Service and Sales Training management roles in influencing the organisation to sell training and ensure they realise the benefits  Accompany sales team members to customer meetings where required  Prepare for and present at management meetings to drive strategy and deliver results  Analyse and interpret management information and data and come up with a strategy for achieving business goals  Effectively manage trainers to achieve budgetary goals, utilisation, occupancy targets etc.  Responsible for maintaining and improving customer NPS and customer satisfaction to improve the customer experience in line with targets  Managing 3rd party providers of training, ensuring quality standards are met  Responsible for the training portfolio, adding or removing courses as necessary to help achieve our business goals  Shared responsibility for delivery of revenue and profit targets of external training department  Direct, develop, motivate and support all direct reports ensuring that the business objectives are met to agreed timescales  Establish strong people management practices across the area to attract, develop and retain key skills and competencies required for business performance  Prepare & communicate regular regional business performance reports ensuring that the status of all projects and key activities is understood by the Management Team  Manage the improvement of area profitability by creating an incremental improvement programme, focussing on improving the key operational drivers to drive effectiveness and efficiency of the area  Analyse, evaluate and monitor all key operational performance indicators ensuring monthly performance is clearly understood in regard to customer service, operational efficiency, and financial targets to ensure business unit objectives are being achieved  Qualification and Experience Requirements  Driving Licence  First Aid Certificate  An understanding of the requirements and processes of external bodies, such as IPAF, PASMA, CITB  Previous demonstrable experience of P&L understanding and exposure including planning, risk management and accounting processes   Working knowledge of training industry and/or Powered Access and Plant Hire industry including customer base, competitor activity and buying behaviour  Ability to communicate with internal or external customers to resolve issues or queries satisfactorily. The power to use technical knowledge, experience and interpersonal skills to gain the agreement and respect of others   Strong people management skills  Able to use office computer tools to prepare adequate presentation material IPAF Licence (desirable not essential) NEBOSH qualification (desirable not essential)  Part of the Loxam Group, Nationwide Platforms is the UK’s largest powered access specialist with a fleet of 10,500 machines operating from a network of 26 depots. With a workforce of more than 900 employees and 25 years’ experience in working at height, it has unprecedented knowledge on the widest range of access platforms as well as expertise on specific product, site and working at height challenges. Its dedicated research and development division, BlueSky Solutions, is also committed to identifying and solving key issues and challenges faced by the industry as well as developing a range of solutions to improve productivity, increase safety and reduce cost for customers. The company also ensure the industry is properly trained in the safe use of powered access and in 2016 it retained its position as the world’s largest IPAF provider for the sixth consecutive year after training more than 15,000 delegates. In addition, it trained a further 1,500 delegates on a range of PASMA, IOSH and other Health & Safety courses, making it one of the world’s largest providers of working at height training. For further information please contact the Recruitment Team on (phone number removed) or (url removed). If you do not hear within 6 weeks of your application please assume your application has been unsuccessful