Senior Support Worker

Senior Support Worker Salary £28,914 Location Croydon, London Permanent, full time Are you looking for a new care and support opportunity? If you are passionate about making a real difference through supporting vulnerable people, we would love to hear from you! We have a senior support worker role in our supported housing service in Croydon. This role builds on customer care, health and safety, flexibility, adaptability and other skills to assist homeless individuals who are unable to live independently, by offering them the practical and emotional support they need to regain their independence. The vacancy is in our Palmer House service - a 60-bed service for single homeless people aged 18-30. Conveniently located, we are a 5-minute walk from East Croydon Station, offering excellent transport links across London and beyond. Parking is available on site for colleagues. Our customers come with a range of support needs, such as those associated with mental health, care leaver status, probation, ex-offending, domestic violence, learning disabilities and asylum seeking. The support for each customer is person-centred, requires creative energy and is hugely rewarding for colleagues as well as life changing for our customers. This means embracing a dynamic work environment where each day presents unique challenges, offering valuable opportunities for personal and professional growth. You will join a lively, supportive, and friendly team to work together to provide an excellent service for our young people. You will be required to support a caseload of at least 8 customers to: * Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights, and responsibilities to enable them to move onto to independent living * Plan and set targets to achieve and take appropriate action to meet their goals and aspirations * Take part in activities and provide them with opportunities that generate aspiration and confidence * Actively promoting customer involvement and co-production. * Create management plans alongside customers by identifying and assessing risk to ensure they are able to stay safe. * Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner. * Support our customers to identify positive move on options and live more independent lives. * Ensure our customers can thrive and achieve their potential. * Liaise with external partners, including accessing appropriate statutory and voluntary services. * Ensure fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project. * Support and lead colleagues, using your existing knowledge and experience when appropriate. * Encourage and support customers to raise complaints, comments and suggestions. A key part of the role is enabling customers to gain necessary support from other agencies so you will need to be able to network/build relationships with those in other organisations and support customers through their processes to access the support they need such as accessing benefits, housing and education. You need knowledge of safeguarding and how this may apply in the day-to-day work we do as well as. understanding of the reasons why people become homeless and the needs and challenges they face and of statutory as well as the voluntary resources available to homeless people. Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves. Equality, diversity and inclusion are key objectives for us, and we reflect this in our recruitment practices, actively seeking applications from all parts of the community regardless of race, religion or belief, sex, sexual orientation, gender identity, age, or disability. You will need to have the correct right to work in the UK in place, as Evolve does not have a sponsorship license. Please ensure that your answers give a clear outline of how your application meets the criteria for this role using the included job description and person specification. You will need to be able to work shifts on a pre-planned rolling rota - 5 /7 days a week including mornings (from 7am), evenings (to 10pm) - these also include mid shifts and weekends. In return, we can offer you: * Over 6 weeks holiday per annum (rising with service) * Ability to buy or sell additional one week holiday per annum * Employee paid DBS checks * Occupational sick pay * Employer contributory pension scheme * 4 x Life Assurance * Medical Cash Back Plan * Yulife Employee Assistance & Rewards Programme * Cycle to work scheme * Full training and induction programme About us Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year. Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness. We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life