Customer Services Manager - Reactive

Customer Service Manager   Are you passionate about self and team delivery of exceptional customer service? Are you a dynamic and detail-oriented individual with experience in managing property maintenance?   Do you thrive in a fast-paced environment and possess excellent organisational skills? If so, we have the perfect opportunity for you! Masterfix are seeking a dedicated Customer Service Manager to join their team.   You should have: Proven experience as a Service Manager in the reactive property maintenance industry – (minimum 2 years). This is essential. Excellent customer service skills in a target driven environment. A natural leader with the energy and drive to deliver exceptional service to all of our customers and clients by self and team delivery. The aptitude to design and deliver one-to-one and team, on the job, customer service training. Build and maintain strong relationships with customers and clients. An ability to recognise and resolve customer service issues promptly. Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Knowledge of property management and maintenance best practices. Property compliance knowledge (Gas, mechanical and electrical) Self-motivation with the ability, and desire, to work on your own initiative.Key Responsibilities: Leading the service delivery within our reactive maintenance team overseeing a diverse portfolio of high-end residential and commercial properties in central London. Driving and monitoring customer and client SLA’s. Liaising with our engineers, customers, and clients to ensure the delivery of exceptional property services. Resolving customer related issues promptly and efficiently. Gaining regular customer and client feedback to feed into the team to drive our service level and Net Promotor Score (NPS). Ensuring the team provide effective communication with clients, providing regular updates on the status of maintenance requests. Collaborating with the team to ensure that our working process’ are both customer friendly whilst being commercially viable.Masterfix Offers: £40-45K per annum. Pension scheme after qualifying period. 25 days holiday per year plus bank holidaysCheck out our website (url removed) for more information about the Company