Telecoms Helpdesk

Our client is looking for a new Helpdesk & Support Advisor due to continued growth. We are looking to attract an individual who is already experienced in VoIP, or someone from a telecoms background who would be keen to take on additional training to progress their career further. Our client is successful in their industry and has agreements with major UK networks and carriers, and they pride themselves on the services and products they offer. They are looking for individuals who are passionate about their role and who want to join a recognised leader. The Role: * Fault diagnosis and efficient management to resolution * Establish customer requirements and assess their needs through to implementation * Escalating queries and concerns where necessary * Provisioning products and services * Working with a wide range of products and services including Hosted Telephony (VoIP), Connectivity, UC, WLR The Individual: * VOIP and / or telecoms experience * Technical knowledge and understanding * Ability to multi-task and work under pressure * A desire to work as part of a team to generate fresh and innovative ideas * High attention to detail in all tasks undertaken * Accurately record all work-related information and accounts as applicable for the team Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer