External Managing Agent - Operations Manager

What you'll do Your primary focus will be to ensure the delivery of excellent services to residents, irrespective of tenure. Your team will manage Notting Hill Genesis' homes where an internal or external agent is in place to manage the places and estates. Undertaken through various legal relationships, both you and your team will need to skilfully navigate the role you play. For some schemes you may be the client to a managing agent providing instruction and for others NHG may hold the role of leaseholder advocating for our sub lessees/tenants on all matters. Contract management skills and working through stakeholders will be paramount. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. We will expect your officers to be on patch, meeting with residents and stakeholders at least 2 days a week, with the majority of the rest of the time working in the office alongside their colleagues. Some working from home, on non-set days, where colleagues are consistently meeting performance outcomes, is also supported. To lead you team effectively, we expect the same working arrangements from you. How you'll do it You'll adapt to differing levels of knowledge, understanding and experience, driving team cohesion and creating an environment that fosters a self-serving culture leading to high levels of team performance. You'll use your excellent communication and stakeholder engagement skills to recognise different roles and responsibility at play. With your team managing properties across London, you'll need to keep residents and NHG safe by ensuring agents are compliant with health & safety obligations. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You'll be passionate about leading and empowering a team of leasehold and housing management professionals and actively use your experience in managing external stakeholder performance to drive your team to meet KPIs and a high level of resident satisfaction. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: Proven experience in a managerial role within housing, property management, or related fields. Management of a housing, leasehold or multi tenure team delivering services to residents. Successful staff development and performance management experience. Ability to read, understand and interpret a range of leases, contracts and management agreements and experience of managing external stakeholders in line with these. Proficient in spoken and written English, with strong report-writing skills for senior leaders. Intermediate Microsoft Office skills for drafting complex correspondence and reports. Strong financial and budget management skills. IRPM (associate) or other property management qualification or equivalent.Desirable: IRPM (member) to be achieved within 12 months. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1 - If you are interested, please send your application now. Closing date is 14 April 2024. Step 2 - Successful candidates will be asked to take part in a role play. Step 3 - Successful candidates will be selected for an interview. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via (url removed). Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy