Service Desk Analyst

Service Desk Analyst

*PLEASE ONLY APPLY IF YOU LIVE WITHIN COMMUTABLE DISTANCE OF SOLIHULL*

Hybrid

We are partnered with a leading organisation in the Solihull area, working together to source a Service Desk Analyst. You will be responsible for supporting the business operation by providing technical support, fulfilling IT requests and working on technical and business projects. As well as this you will also be responsible for incident management of high priority calls and the management of the End User Computing estate.

Role Responsibilities:

Ensure that IT Support and request calls are correctly prioritised and resolved in line with agreed SLA's

Logging Calls and actions to agreed standards

Ensuring IT Security Policies and procedures are adhered to and bringing breaches to Management when required

Adherence to change control procedures.

Liaising with 3rd parties.

Lifecycle management of End User Compute devices to include ordering, build, management, upgrades and disposal.

Ensuring sufficient cover for the service desk during supported hours

Involvement in projects/requests.

Remote support visits to STBG sites

Monitoring infrastructure status and performance.

Documentation of IT Systems, processes and procedures

Keeping up to date with current technologies

Skills required:

IT Support experience or equivalent

Experience and a minimum foundation knowledge of -

MS Windows & 365 Suite

Windows Server 2016/2019/2022

Windows 10 & 11

Networking to include TCP/IP, routing, DNS, DHCP etc

Apple iOS devices

Sound knowledge of computer hardware

Service Desk Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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