Customer Care Advisor (Complaints)

Customer Care Advisor (Complaints)

Up to GBP28,225.08 per annum

Rushden

Temporary, Full Time

Longhurst Group are seeking a number dedicated and customer-focused individuals to join the team as Customer Care Advisor (Complaints), on an interim basis for an initial 3-month period. In this role, you will work closely with customers, colleagues, and contractors to deliver a high-quality customer service in line with our policies and procedures. This role will undertake essential administration for the Complaints team, focusing on the early resolution of complaints and provide aftercare for customers following the resolution of complaints, putting the customer at the heart of everything you do, taking ownership of actions, and ensuring the timely delivery of promises made to our customers.

Main Purpose of the Job:

As a Customer Care Advisor (Complaints), you ll be:

• Ensure the early resolution of complaint cases and complaints administration is completed within the agreed timescales.

• Ensure all actions agreed as part of the complaint resolution are monitored and completed within agreed timescales. This includes follow up communication to customers, our partner contractors and colleagues across the Group.

• Putting the customer at the heart of everything that you do, taking ownership of actions and being accountable for their delivery, working closely with teams across the Group and external partners to ensure that customer promises are delivered and to hold key stakeholders accountable for meeting those promises within timescales.

Our Customer Care Advisor (Complaints) position is contracted to 36.25 hours per week, based 5 days per week in our Rushden office to support your colleagues or customers. To be successful in application for the Customer Care Advisor (Complaints) role, you ll need excellent communication skills, both verbal and written. The ability to prioritise and manage multiple tasks effectively is a must, and being flexible will help in our fast-paced environment. Ideally, you ll come with previous experience in a customer service role, but if you have strong administration skills and are keen to develop your career to improve the lives of our customers, full training will be provided.

If you are passionate about providing excellent customer service and making a difference in the lives of our customers, we want to hear from you. Apply now to join our team at Longhurst Group and help us enhance the customer experience.

What you receive from us

• A competitive 28-day annual leave entitlement plus bank holidays (pro-rata for part time)

• Pension Scheme with contributions matched by us up to 6.65%

• Life Cover of three times your annual salary (as part of pension scheme membership)

• Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine

• Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards

• Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing

• Free Eye Tests

• Free flu vaccinations

• Investment in your personal development through our extensive learning and development opportunities.

• Professional subscription for membership fees relating to your role, paid for by us

• Family friendly, carers leave plus other paid leave

• Long Service Awards

• Carers Networking Group and resources to support Unpaid Carers
  

How to apply

Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.

We do not require recruitment agency support at this time - all speculative CV s will be treated as a direct application.

Vetting Requirements

The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

Equal Opportunities

As an equal opportunities employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.