AMS Service Solutions Manager

Job Description

About the team

PwC's Execution Managed Services (EMS) Lab is here to co-create, design and build client operation solutions. We are the link between our Line of Service (LoS) teams: Consulting, Risk, Tax, and Deals and our wider global EMS delivery networks including Operate, helping to navigate and convene the capabilities that clients need.

Our clients come to us when they are looking for robust operational capability that can deliver large scale, complex, often regulatory, managed services, often with a service transformation element to improve operational efficiencies and greater customer experience.

In responding to client bids or new service proposition stand ups, our EMS Lab will design the operational model, identify resources and delivery solutions and work with colleagues to build commercial models, review risk, identify and build technology solutions.

Essential Skills and Experience

• Experience of working for an IT Service Provider/Managed Services Provider
  
• E xperience with C-Suite client relationship building and relationship management
  
• Experience of working within a Global Delivery Model utilising offshore locations
  
• Experience in leading complex Application Managed Services bids, pricing and providing Subject Matter Expertise
  
• Strong commercial acumen including contract negotiation
  
• Strong financial management including pipeline forecasting
  
• Experience of leading teams and matrix management
  
• Ability and willingness to travel for Client or internal related meetings
  

Role Description and Responsibilities

A Service Solutions Manager is required to join the rapidly expanding Application Management Services (AMS) within PwC Operate with responsibility for driving growth and leading and closing sales opportunities.

• Deliver value driven outcomes for clients through Service Design and the development of the AMS service offering
  
• Support our experienced senior members of staff and to aid in the smooth running of the EMS Solutions Lab.
  
• Work in collaboration with all key stakeholders, this may include: developing the operational model, identifying the resource requirements, meeting client SLAs, etc.
  
• Understand business requirements and design a value driven offering
  
• Lead on complex bids or work collaboratively in a larger bid team
  
• Takes responsibility for delivering a successful outcome for the firm on the proposal Lead on contract negotiation
  
• Provide pricing and Subject Matter Expertise input to bids
  
• Work closely with Head of Service Operations to identify capability requirements for delivery