Export Customer Services Assistant

We are actively recruiting for an Export Co-ordinator to join a dynamic and well-established organisation based in Basingstoke. Providing excellent customer service, responding to queries and accurately processing orders, the Export Coordinator will play a pivotal role within the customer services team. This is a 12 month fixed term contract opportunity working on a hybrid basis, 2 days at home and 3 days in the office, 35 hours per week. Key duties: * Working on a ticketing system, you will process all orders and queries in line with service levels agreements and international regulations in order to facilitate timely payment. * Ensure effective communication with internal colleagues, external customers and carriers in a clear, thorough and personal manner * Escalate all issues which cannot be easily resolved * Understand customers’ requirements and look for opportunities to develop and improve * Work with the team to support and share knowledge where possible * Identify repetition of problems/issues and work to resolve these effectively Key skills * Previous experience of working in a busy customer service department * Shipping / logistics or export knowledge would be an advantage * Happy to work on a 12 month fixed term contract * Organised with good time management skills * Excellent written and verbal communication skills * Good working knowledge of Microsoft Office applications * Good attention to detail and accuracy If you do not hear from a consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful