Service Desk Controller

Market 36 Recruitment are currently recruiting for a Service Desk Controller based in Witham, Essex on a permanent basis. Reporting to the Office Team Leader, the successful candidate will be providing a central role for field service to ensure standard working procedures and customer service is maintained efficiently, ensuring excellent standards of service to the customer is provided. Roles & Responsibilities: * Providing product and technical information, together with advice tailored to customer requirements. * Handling customer enquiries via telephone or email and ensuring the customer communication is priority. * Identifying customer product requirements and where necessary liaise with suppliers our purchasing department. * Allocate all jobs to engineers via ERP effectively and efficiently. * Issuing completed Job Cards to customers and requesting order numbers before invoicing. * Supporting the sales team and customers by checking stock, raising quotations and processing sales orders from start to finish and maximise service level agreements. * Ordering products from suppliers and liaising with our purchasing department. * Proactive review of customer service disputes to identify root cause and corrective actions. * Managing the Work in Progress in line with the company policy. Experience, Knowledge & Qualifications: * Communicate efficiently and express your ideas clearly and confidently as all levels verbally, via email and the telephone. * Good knowledge of UK geographics to effectively plan resource by area or region. * Skills to systematically establish facts and principles for problem solving to resolve customer enquiries. * Teamwork, ability to work confidently within a group and on own initiative. * Time management, ability to manage time effectively and prioritising tasks and working to deadlines. Working hours are Monday – Friday 08:30 – 17:00 In return our client offers a salary between £27,000. Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates