1st / 2nd Line Helpdesk Engineer

Job Title: 1st / 2nd Line Helpdesk Engineer Location: Wigan Work Structure: Office based Salary: £25,000 - £30,000 We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services. You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organisations across the North West. Benefits: Competitive salary dependent on experience Professional development and growth plan Full support/induction and training Collaborative and supporting team environment Workplace pensionTechnical Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP, WAN/LANDay-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with any internal or external projects Occasional on-site visitsIf you meet the specification above and you're ready to take your career to the next level, please apply for immediate consideration! Keywords: IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy