Sales Support

Counter Sales Assistant As an equal opportunities employer, we are currently looking for a Counter Sales Assistant and welcome applications from all members of the community. If you have got the talent, the potential, the drive and determination there is a place for you. This position is a permanent opportunity. As a Counter Sales Assistant, you will be expected to: Co-ordinate and facilitate all customer requirements within a growing trade supplies, regional branch. A predominantly trade counter, sales based role, you will be the main point of contact for a general and dedicated customer base, ensuring excellent customer service is up kept at all times and opportunities to generate increased sales opportunities for the business executed. Receive and process customer orders without discrepancy via telephone, email and face-to-face over the trade counter service. Liaise with all other departments (Yard, logistics etc.) within the company to ensure customers’ orders are efficiently processed support other departments in the business in providing product knowledge and experience to enable the company to become a national recognised business deal directly with suppliers organising direct deliveries to customer’s sites and ensuring the process is of an efficient transition Ensure all customer issues/complaints are dealt with swiftly and efficiently, ensuring customer satisfaction levels are of the highest standard operate the BISTRACK system without error and administer all transactions as per Company guidelines Assist with picking of customer orders as and when required, ensuring the company are providing a first-class customer experience Maintain detailed knowledge of all products and materials (i.e. qualities, uses, sizes, quantities, availability etc.) and to understand what items / building materials are required for both Trade & Retail Customer’s needs Maintain safe and clean work environment. meet appraisal targets and support the delivery and achievement of overall business objectives Take part in all stock takes. Ensuring all stock takes are managed in accordance with procedures. Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken. Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions. To be successful in a Counter Sales Assistant role, the skills you will need:   Experience of working on a builder’s merchant trade counter. Experience of dealing directly with key account customers face-to-face, via telephone and email Experience of working within a building supplies Industry Experience of managing and co-ordinating dedicated sales accounts. Experience in raising customer orders, purchase orders and dealing general customer enquires using a dedicated ERP system Excellent oral and written communication skills Experience in meeting and exceeding set KPI’s and targets Ability to prioritise and manage workload to meet strict deadlines Self-motivated with enthusiasm, commitment and drive and ability to work under pressure and still produce a high standard of work. Ability to work as a member of a fast paced team. Ability to be flexible, multi-skilled and willing to go the extra-mile. Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email. To demonstrate the companies values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise. Experience or Knowledge of the below would be advantageous but not essential: A thorough understanding and strong commitment to Equal Opportunities Policy issues, demonstrating a commitment to working effectively with an Equal Opportunities Framework. So if you are looking for a Counter Sales Assistant role with: Competitive salary Hours – 40 per week 22 days holiday increasing with service. Cycle 2 Work Scheme. Group personal pension scheme. Life Assurance. Career development opportunities. Corporate discount scheme. Staff well-being and ‘feel-good’ programme