Channel Account Manager

Position: Channel Account Manager, Full-time Permanent Location: Holmes Chapel – Hybrid. Four days per week in office, Wednesdays remote. Salary Range: Up to £35,000 Join a dynamic Managed Service Provider (MSP) at the forefront of IT support across the UK. We thrive on teamwork and a commitment to delivering top-notch service to our diverse clientele. As we continue to expand our clientele and enhance our offerings, we're on the lookout for a dynamic individual to join our Sales Team in the role of Channel Account Manager. This is a fantastic opportunity for an experienced telecoms account manager to spearhead our channel partner development efforts. What We're Seeking in You: • Highly organised, proactive, and ambitious self-starter with a strong sense of responsibility • Demonstrable work experience in account management roles within the telecoms industry, preferably in WLR, Hosted, and Broadband services (minimum 2 years) • Proficiency in CRM software such as Salesforce, Zoho CRM, or HubSpot, as well as MS Office suite • Track record of delivering customer-centric solutions to meet diverse client needs • Ability to thrive under pressure and within tight deadlines • Excellent written and verbal communication skills • Proven multitasking ability with sharp attention to detail • Strong negotiation and presentation skills • Experience working in a dynamic sales environment Your Responsibilities Will Include: • Acting as the primary point of contact for all channel partners • Cultivating and nurturing strong, long-lasting relationships with channel partners • Providing comprehensive training to channel partners and their teams • Facilitating the onboarding process for new channel partners • Effectively communicating new product developments and initiatives to existing channel partners in collaboration with the marketing team • Designing and implementing new commission structures for channel partners • Ensuring accurate data entry and management in the company CRM system • Handling administrative duties associated with the role • Managing partner feedback and inquiries efficiently • Offering suggestions for the enhancement of our channel partner program • Upholding the company's values and ensuring all employees understand and embody these values in their work • Professionally managing partner relationships to minimize churn in alignment with business forecasts Benefits: • Company-sponsored events • Employee discount program • Health and wellbeing initiatives • On-site parking facilities • Store discounts • Work from home flexibility Join us in this exciting opportunity to grow and make a significant impact within our progressive organization. Apply now to be part of our journey