Relief Scheme Manager

MMP Consultancy are looking to recruit a Relief Scheme Manager on a Permanent basis, based in Kent. Main Responsibilities: * Deliver monthly support sessions, with outcomes, across our independent older people's schemes. * Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents. * Monitor and action low level rent arrears cases in accordance * Conduct risk assessments and provide support to residents. * Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale. * Build positive working relationships with multi-agency partners, and other services. * Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities. * Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant. * Deliver an excellent level of service to customers ensuring that their needs are met. * Ensure safeguarding concerns are dealt with. * Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to. * Ability to carry out support work at other sheltered schemes. * Ad hoc testing of systems. * Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date. * Ability to work at other schemes throughout the county. Requirements: * Desire to work in older adults' services and with a good understanding and knowledge of the issues facing the older person housing sector. * Knowledge of welfare benefits, budgeting, and risk assessments in relation to housing management and allocations' * Self-motivated, resilient, and able to work independently and with the ability to prioritise own workload and self-manage own learning. * Experience of delivering excellent customer services. * Able to use Microsoft office packages. * Confident using bespoke ICT systems and databases. * Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs. * Demonstrate ability to analyse and prioritise workload and be able to work under pressure. * Ability to build relationships and gain trust while maintaining professional boundaries