Leasehold Adviser

35 hours per week CDS is a unique organisation with an unusual mission – to provide, support and grow community-led housing and co-operation – so that more people can shape the things that matter most to them. We are a social landlord in our own right, with more than 820 rented and shared ownership homes. Alongside that, we are the largest co-op services agency in the South East, providing landlord finance and governance expertise as a service provider to over 30 housing co-ops and their 1,800 homes. We are also a promoter of co-operation and Community Led Housing, setting aside a proportion of our surplus each year to invest in projects and ideas that can help to scale up the sector to expand the use of co-operation as an effective and empowering business model. We are a small but ambitious organisation that values collaboration, innovation and doing what matters to residents. We now have an exciting opportunity for a Leasehold Adviser to join us where you will be our expert on all aspects of homeownership. As our lead on leasehold management and the Right to Acquire/Buy you will build on our reputation for reliability by giving quick and accurate responses to homeowner enquiries about leases, service charges, major works consultation, shared ownership staircasing, buying and selling. Your focus will be making it easy for customers to understand their contract with us and for your colleagues to provide the right advice and services. Alongside providing this service, you will develop and maintain our helpful homeownership information library for owners and for staff. We are looking for someone who has previous experience of leasehold management, including thorough knowledge of key legislation and risks. With a passion for providing superior customer service for homeowners, you will be reliable, have excellent follow through, be highly responsive and work collaboratively with homeowners, finding ways to meet their requests within the confines of their leases and our policies. You will be confident in dealing with complex enquiries, as well as liaising with solicitors, surveyors and valuers. You will be highly organised, have unparalleled follow through, possess excellent writing skills and be IT-savvy. You will be prepared to visit schemes for monthly estate inspections, to resolve complaints and meet with leaseholders, as appropriate. There may be times you will need to attend an evening consultation meeting on site. This is a great opportunity for someone who enjoys working in a fast-paced environment in both an advisory role and supporting residents and colleagues alike. With a varied workload and an appreciation for working with legal documents and issues, you will be able to work flexibly to tight deadlines whilst being called on to give advice when needed. We offer a competitive salary, bonus scheme and generous benefits. We take our employee engagement seriously and are proud that over 90% of our staff would recommend CDS as an employer. Closing date: Sunday, 21st April at 11:59pm Interviews: Tuesdays, 30th April (in person at our office: Canopi: 7-14 Great Dover Street London SE1 4YR) We are actively working toward becoming an anti-racist and inclusive organisation, open to challenge and learning in all our work. We are committed to looking for all kinds of talent to build a diverse workforce that represents the people we serve and encourage people from all backgrounds to apply. Please refer to Job Description when completing your application form