Supply Chain Assistant

Working for a well-established medical company in High Wycombe you will report to the Supply Chain Supervisor. You will be working as part of a team of 6 people, processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures. Salary £23,500, 25 days holiday per annum rising to 27 after 5 years’ service, contributory pension scheme, private health care, life assurance, modern office facilities, subsidised canteen, free parking onsite. Full time, working hours are Monday to Friday 37.5 hours per week, 9am - 5pm Duties: * Providing excellent customer service in line with departmental standards, procedures, and guidelines. * Processing of sales and sample orders in accordance with standard operating procedures. * Proactively promoting products and services at all times, whilst maintaining excellent service levels. * Handling all customer related enquiries promptly and efficiently. * Responding to complaints relating to service or product, including the administration of exchanges, returns and faulty stock. * Various administration tasks, including but not limited to invoicing, scanning and credit notes. * Work to targets as set by Supply Chain Supervisor. * To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual. * To provide flexible cover as required across all Supply Chain administrative activities as directed by line management. Skills and Experience Required: * Reliable, inquisitive and enthusiastic * Customer Service experience * Keen eye for detail * High level of accuracy * Methodical approach to work * Good communication and numeracy skills * Able to demonstrate initiative * Excellent IT skills including Microsoft Office * Team player with a flexible approach to work