Customer Service Assistant

Job Description

Berry Recruitment Sutton are looking for enthusiastic individuals with a 'can do' attitude for numerous part-time and full-time customer focused roles for a Public Sector client based in Croydon.

The shift patterns include -

Monday - Friday 4pm - 8pm

Saturdays 9am to 5.30pm

Monday - Friday on a shift basis between 8-8 and the occasional Saturday.

Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-month period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this " Great Place to Work" organisation would love to hear from you!

As the right candidate, you will have:

• Excellent communication and interpersonal skills
• The ability to develop and maintain good working relationships with colleagues
• Basic IT skills, as appropriate systems training will be provided
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
• Excellent organisational skills with great attention to detail
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
• The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:

• Working in a customer-facing environment
• Working in a high-volume processing environment.

The role will require you to:

• Capture and digitise information as part of a process
• Act as a first point of contact for customers
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
• Manage challenging situations displaying professionalism at all times
• Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times

If you think you are the right person for this role, please apply online now.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.