Sales Order Processor/Customer Service Exec

Sales Order Processor/Customer Service Executive Carrington, M31

30 x hours per week Salary up to GBP24,000pa (Pro-rata)

Working hours are Monday Friday 08.00am to 15.00pm (one hour for lunch)

The opportunity

Do you have experience working in an Order Processing or similar role, in a fast paced environment?

Are you a great communicator, with excellent customer service skills?

Do you want to join a company that has a real family-feel, where they really look after their staff? If you ve answered yes to the above, this role could be just what you re looking for!

This is a great opportunity to join a global FMCG company, working in the office at their Manchester based Warehouse, helping to process all incoming orders and dealing with any customer issues in a efficient and timely manner. This is a busy role, requiring excellent attention to detail and the ability to multi-task and keep calm under pressure. In return for your hard work you ll get the opportunity to attend fun social events (if you wish to!) and be part of a high-performing and friendly team!

Reporting to the Distribution Centre Manager, your main role will be to process customer purchase orders into the system both accurately and in a timely manner. You ll be processing orders captured by the field based Sales team via email and also processing orders from customers who contact the company directly either via email or over the phone.

This role works closely with the other Order Administrator/Customer Service Exec and you will cover each other during times of both holiday and sickness.

Duties will include:

External Customer Liaison

• Obtaining purchase orders over the telephone when customers call in
• Resolving any issues regarding deliveries / order capture in liaison with the warehouse
• Resolving customer enquiries / complaints as necessary
• Preparation, management and circulation of excel spreadsheets End of day sales reports sent via email
• Order processing onto In-house systems, ensuring a high level of accuracy
• Releasing orders which come through via email
• Ownership of customer delivery date requirements / delivery issues / stock issues or requirements in order to achieve company targets across all accounts
• Input of some Accounts upon request
• Liaison with Credit Control re out-standing payments
• Processing orders once payments are received
• Liaison with Credit Control once orders completed
• Administration of Credits / Uplifts
• Liaison with Sales team re credit / uplift requirements
• Passing of all information to warehouse for activation of uplifts and credits
• Following up to ensure uplifts take place
• Gaining approval of Credits once raised, to ensure information is correct for customers

Consumer Complaints

• Monitoring and timely recording of customer complaints
• Liaison with factories to have products tested when received
• Communication with consumers to keep them up to date with their complaint
• Liaison with 3rd party legal support where required
• Production of monthly reports for management and factories of complaints received

The ideal candidate:

• Will bring previous experience working in a similar Order Processing / Order Input role within a busy office environment
• Will live near to Carrington and be happy to work in the office 8am to 3pm Monday - Friday
• Will be an excellent communicator at all levels
• Will be highly motivated, with a passion for doing a great job
• Will be an enthusiastic team-player, with the willingness to help out with additional tasks
• Will have strong IT skills and be familiar with MS Office (Word, Excel, Outlook)
• Will be highly organised with the ability to multi-task and cope under pressure
• Will pay excellent attention to detail at all times, whilst often working at speed

Company benefits include :

Company pension scheme with employer contribution of 3%, Up to 25 days paid holiday (plus Bank holidays), Generous life assurance cover up to 4 times salary, Employee Assist Programme, Free on-site parking, 10% profit related bonus scheme, Other perks which can be discussed at interview stage.

This is a great opportunity for someone who wants to work in a busy, varied and challenging role where no two days will be the same!

For more information about the role please contact Carla at Bloom Talent Solutions for an informal, friendly chat or apply today to be considered.

Bloom Talent Solutions is acting as an agency for this Permanent vacancy.