Senior Collections Agent

Job Title: Senior Collections Agent Location: North London (Golders Green) Type of work: Hybrid, once probation period competed. (3 days in the office, 2 days remote) About the client: They are a multi award winning Financial Services firm specialising in Motor Finance Solutions with a client base ranging from consumers, corporates and high-net-worth customers. They pride themselves on their commitment to excellence, integrity, and customer satisfaction. As a trusted partner in the industry, they are dedicated to providing tailored financial products and exceptional service to their clients and introducers. The client represents a diverse workforce that is committed to ESG. Position Overview: We are seeking a highly experienced Senior Collections Agent to join a dynamic team in London. The ideal candidate will have a strong background in collections within a regulated environment, preferably in the asset finance industry. This individual will play a pivotal role in managing delinquent accounts, implementing effective collection strategies, and maintaining compliance with regulatory standards. Key Responsibilities: - Collections Management: Utilise advanced collections techniques to efficiently manage a portfolio of delinquent accounts. - Asset Finance Expertise: Ideally you would come from a background of Asset Finance, you would leverage comprehensive knowledge picked up over your years working in this area. - Timely execution of formal arrears notices. - Negotiation & Resolution: Engage with customers to negotiate repayment arrangements, resolve disputes, and address any inquiries or concerns. - Reporting & Analysis: Prepare detailed reports on collection activities, trends, and performance metrics to inform decision-making and drive continuous improvement. - Cross-functional Collaboration: Collaborate closely with internal stakeholders, including underwriting, risk management, finance and sales to mitigate credit risk and enhance collection strategies. - Customer Service Excellence: Provide exceptional service to customers, demonstrating empathy, professionalism, and a commitment to fostering positive relationships. Experience: - You must have a minimum of 3 year’s experience in collections, with a proven track record of success in a regulated environment. - Previous experience in the asset finance industry strongly preferred. - Comprehensive understanding of CONC and relevant regulations and compliance requirements, specifically within the UK financial services sector. - Excellent negotiation, communication, administration and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders. - Strong analytical capabilities, with proficiency in data analysis and reporting tools. - Self-motivated and results-oriented, with a proactive approach to problem-solving, decision-making and taking responsibility for specific tasks. Why join: - Professional Growth: Opportunity to advance your career in a fast-paced and dynamic industry, with ongoing training and development opportunities. - Collaborative and Diverse Culture: Join a supportive team environment where your contributions are valued and recognized. - Work-Life Balance: Enjoy the flexibility of a hybrid work model, with a healthy balance between in-office collaboration and remote work. - Annual allowance for training and development If you are a seasoned collections professional with a passion for excellence and a commitment to compliance, we invite you to apply for this exciting opportunity to join this brilliant business. Package: Pay: c.£40,000 plus up to 7.5% annualised bonus Competitive pension contributions Competitive Holiday Entitlement