Ericsson SME

1. Expertise in Ericsson Products and Solutions: * In-depth understanding of Ericsson's product portfolio, including telecommunications equipment, software solutions, and services. * Specialized knowledge in specific Ericsson technologies such as 5G, LTE, cloud infrastructure, network management systems, etc. * Stay updated with the latest developments and advancements in Ericsson's offerings and industry trends. 2. Technical Guidance and Support: * Provide technical guidance, support, and advice to internal teams, customers, and partners. * Assist in product design, deployment, configuration, and troubleshooting activities. * Serve as a point of contact for resolving complex technical issues and escalations. 3. Solution Design and Implementation: * Collaborate with sales and pre-sales teams to understand customer requirements and design tailored solutions. * Participate in solution architecture design, feasibility studies, and proof-of-concept demonstrations. * Support solution implementation, integration, and testing activities. 4. Training and Knowledge Sharing: * Develop and deliver training sessions, workshops, and technical documentation for internal and external stakeholders. * Act as a mentor to junior team members, sharing expertise and best practices. * Contribute to knowledge management initiatives by documenting lessons learned, technical insights, and solution blueprints. 5. Customer Engagement and Relationship Management: * Build and maintain strong relationships with key customers and partners. * Act as a trusted advisor, understanding their business needs and providing strategic recommendations. * Gather feedback and insights from customers to drive product improvements and innovation. 6. Collaboration and Cross-functional Leadership: * Work closely with cross-functional teams such as product development, marketing, and operations to drive business objectives. * Lead technical workshops, review meetings, and collaborative sessions to align on goals and strategies. * Champion a culture of innovation, continuous improvement, and knowledge sharing within the organization. 7. Industry Thought Leadership: * Represent Ericsson at industry events, conferences, and forums as a subject matter expert. * Contribute to thought leadership initiatives through whitepapers, articles, and speaking engagements. * Stay engaged with industry standards bodies, academic institutions, and research communities to drive innovation and thought leadership