Compressed Air Engineer

Compressed Air Engineer Job Summary The Compressed Air Engineer will be responsible for installing, servicing and repairing a wide range of air compressors (reciprocating, rotary vane and rotary screw), refrigerant and desiccant air dryers, pipework and associated fittings and generally meet the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as perform necessary reporting, administrative duties as required and other duties as assigned. Essential Duties & Responsibilities The Compressed Air Engineer performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change. * Specialists for installations and pipework * Technical expertise in compressor control systems * Electrical knowledge and 3 phase an advantage Install, service, troubleshoot, repair and maintain Compressed Air Equipment Install and maintain Compressed Air Distribution Networks using a range of pipework solutions Install, programme, maintain and troubleshoot Compressed Air Control Systems Manage, record and complete all works using our job management software on one of our PDAs Provide telephone support and troubleshooting to our customers, office staff and other Company engineers Maintain strong lines of communication with the Service Team to ensure we can manage our works and customers' requirements efficiently. Complete Preventative Maintenance and field modifications. Utilize the escalation process to resolve customer service delivery issues. Work as a member of the local team to provide efficient service delivery to all accounts within assigned area. Carry out jobs efficiently and in a timely manner Responsible for final checks to ensure that no parts or kits are missing on jobs Keep vans clean inside and out. Keep customer site as tidy as possible systematically using the blue spray where necessary – take photos before and after the job and attach on Protean Provide necessary technical training to other engineers where required Adhere to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA. Sales: 10-15% of time allocated to support sales efforts (equivalent to 2-3 days per month). Identify and participate in sales opportunities such as new contracts, contract renewals and system sales. Be involved in regular meetings with top 40 customers (1 day per month) Involved with Sales Team in canvassing estates (1 day per month) Visit existing local customers regularly when a job is finished and there are no other jobs to attend – 2+2+4 approach (2x2 adjacent + 4 opposite sites) Identify and generate leads for new sales with existing customers on a day-to-day basis Report to Sales Team per email Specify individual to contact to follow-up on leads Notify Service Team about follow-up jobs per email and/or in Protean Responsible for communicating efficiently with Service and Sales Teams, and report any relevant information about customers Ensure seamless communication with Sales and Service Teams by using emails and/or Protean to avoid misunderstandings and more importantly to ensure that nothing gets lost Actively promote new equipment to customers where appropriate Involved in planning marketing activities and interactions with top customers Administrative: Efficiently process essential paperwork, documentation, reports and follow established procedures. Maintain tools and test equipment and ensuring they are properly calibrated. Carry out continuous and regular inventory of all customer equipment on site and report to Service Team in writing per email Assist with preparing quotes for installation and pipework to minimise quote inaccuracies and ensure proper job planning Responsible to ensure that equipment and site inventory for existing customers is up-to-date Keep van inventory in Protean as accurate as possible at all times – regular van stock takes to be carried out. Responsible to carry out last check that kits are complete, and no parts are missing when collecting from the Store. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Health and Safety: At all times adopt a safe behavior by exercising due regard to Health and Safety requirements as outlined in the Company’s Health & Safety Policy and have a good understanding of its practical implications. Other Responsibilities: Ensure high standards of confidentiality to safeguard commercially sensitive information. Comply with all applicable legal and internal policy requirements including, but not limited to CAC Ltd Employee Handbook and Policies and Procedures. Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training provided by the Company and attain and maintain the required levels of competence. Ensure any additional task given are tackled with the same commitment as normal work. Education/Experience Requirements: The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements. 6+ years' as a Field Service Engineer (Compressed Air Industry essential) 3+ years' experience working with Compressed Air Systems - essential Sound knowledge of electro / mechanical principles Ability to apply knowledge to practical situations working on compressed air equipment Ability to follow instructions, reading and understanding electrical and mechanical schematics and diagrams Sound understanding of external factors which can affect compressor performance Valid Full Driver's License and safe driving record. FGAS, BCAS DipCAM and experience working on N2 Generation equipment, Blowers and Heat Exchangers not essential but desirable Experience of the compressed air sector preferred. 3-phase electrical knowledge is desirable. Experience interfacing with both internal team members and external customers as part of a solution based service process. Five years’ work experience in the medical imaging industry preferred. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Experience troubleshooting and responding to customer concerns. Proven record of being reliable and accountable for all aspects of their job. Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook. Required Special Skills: Customer service oriented. Possess a positive “can-do” attitude towards solving customer problems. Able to lift and carry a toolbox that can weigh up to 50 lbs. Good decision making and problem solving skills. Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner. Ability to work in a fast-paced, self-directed, entrepreneurial environment. Resourceful, with the ability to work independently. Strong time management skills. Ability to adopt a flexible approach to work and react effectively to a rapidly changing environment Decision-making, problem resolution and creative thinking skills Attention to detail. Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment. Good team management skills. Computer literate with a good knowledge of business software applications. Ethical and trustworthy. Operating Environment/ Location: The referenced position will be based at the assigned company site and will involve almost daily travel to the Company’s client sites. Occasional out-of-hours work and call-outs, to provide customers with 24 hour x 7 day cover. Willingness to travel at short notice. Periodic overnight travel may be required Communications and Working Relationships: Daily contact with the Company’s customers, clients and other service providers. Daily contact with internal Teams. Regular contact and direct reporting line to Service Manager to provide progress updates, receive approval if necessary and resolve issues. Regular contact with the Company’s management