Collections Analyst

We're hiring a Collections Analyst to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.

Key Responsibilities:

• Implement collection activities in accordance with company policies and procedures.
• Manage arrears cases to bring agreements up to date while prioritising positive customer outcomes.
• Conduct inbound and outbound collection calls, maintaining accurate records after each interaction.
• Correspond with customers via letters, emails, and texts, ensuring full compliance
• Maintain performance levels in alignment with expectations and adhere to compliance procedures.

Essential Experience:

• Worked in a customer services environment, able to control a call
• Worked in a similar role

Operating Hours:

35 hours per week. Flexibility required to cover business hours:

Monday to Friday: 8am 8pm

Saturday & Sunday: 9am 6pm

5-day shift basis to cover business hours.