Resident Liaison Officer - Social Housing

TS Recruitment are working with a leading Housing Maintenance / Property Services Contractor who are recruiting an RLO / TLO based in Nottingham for a kitchen and bathroom installation contract.

Key Responsibilities include:

• Working on planned maintenance projects
• Decent Homes programme experience
• Full clean driving licence with own vehicle
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.

This is a permanent, full time opportunity, Monday to Friday.