FM Service Desk Administrator

Established 10 years ago our client have quickly become a name synonymous with delivering high quality MEP installations within the education, commercial and police sectors. They pride themselves on being a fully integrated group; combining Design, Installation and Maintenance; delivering everything in house. With traditional engineering practices, an excellent team of tradesman and innovative engineering solutions they benefit from 100% repeat and profitable business. They are seeking a confident adminstartor to join their team as a FM Service Desk Administrator. You will need to be a poblem solver, great communicator, excellent team player, attention to detail and ability to stay calm under pressure. Job Role/Responsibilities * General administration including answering calls, dealing with queries & managing multiple email mailboxes. * Administration support to the FM Service Desk Team * Maintaining the document Trackers, mostly using Excel * Good communication skills are required for interaction with the FM helpdesk and the Engineers. * Scheduling, confirming and managing the programmed works for FM Engineers including setting up and loading jobs onto CRM system. * Liaising with Clients to ensure works are scheduled and completed. * Invoicing of all FM works including callouts, small works & remedial’s. * Managing quotations and sending materials out to suppliers to be quoted. * Purchasing any materials required for FM works. * Assist with the Toolbox Talks for Engineers. * Manage & coordinate boiler signoffs. * Run and manage reports from previous works ensuring all documentation is saved correctly and submitted to clients. * Manage and assist with Commercial and domestic servicing arrangements. * Completing RAMS & Method Statements where required. * Following Internal Primech processes to ensure all works run smoothly